Faq

01
How long will my order ship out?
Orders will be processed within 3-5 business days.
02
How can I choose correct size for my pet?
Please refer to the size chart on each product page, measure your pet before purchase
03
What if my item arrives damaged?
Please send us photos after receiving package, we will assist you and send new one to you.
04
Can I return items after my pet has used it?
For non‑food products, you may contact us if the item fails to meet your expectations. We can approve your return and refund request; however, the return shipping fee will be at your own cost.

Still have questions? contact us.

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